Support: +1 (639) 318 0878

FREE SHIPPING ON ORDERS OVER $100

SHIPPING AND RETURNS

SHIPPING

We offer FREE SHIPPING on all Canadian domestic orders over $300
Jinietti Closet aims to provide best in class customer service.
We pride ourselves on our ability to provide you with a streamlined, personalised  experience
Please do get in touch via phone, email or social media if you would like assistance with any of your purchases.
CANADIAN DOMESTIC ORDERS

We ship all domestic orders using Canada Post / Xpresspost.
We offer the following domestic shipping options:
    •    “FREE SHIPPING” on all Canadian domestic orders over $300.
    •    “$10 FLAT RATE” shipping for all orders $300 or under.
    •    $30 EXPRESS SHIPPING – all EXPRESS orders are shipped same business day using Canada Post’s Express Service, provided your order is placed before 2 pm CST.
Your domestic order can be fully tracked using the tracking number provided via email once your order has shipped.
USA ORDERS
 
All USA orders ship with Canada post Xpresspost- international based on weight and destination, with costs advised at checkout. Your order can be fully tracked using the tracking number provided once your order ships – shipping times will vary depending on your location.


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During holiday periods, please allow up to 5 business days for us to pack your order. Once your order has been shipped you will receive a confirmation email containing your tracking information.


As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout – for this reason, please choose carefully.

RETURNS

HOW TO RETURN ITEM/S:
Within 7 days (domestic) or 15 days (international) of receipt of your order, you have the option to return your order.

Return the unworn item/s along with your NAME, EMAIL and ORDER NUMBER (If you do not provide this information, we may not be able to process your return). Please allow 5 business days once your parcel is received for us to process your return:
We do not offer refunds for change of mind or incorrectly selected sizes
Items must be returned in the original condition with all tags attached; without makeup stains or perfume odours (any returns where these are present will not be accepted).
Please note that the customer is responsible for shipping and handling charges to return the item; should the package not reach us safely we will not be able to complete the transaction.
Please note that Jinietti Closet is not responsible for any returned items until they reach our fulfilment centre and you are notified of receipt.
PLEASE NOTE: ALL FINAL CLEARANCE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES or CREDITS for change of mind / incorrectly chosen size on FINAL CLEARANCE SALE ITEMS..
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